At your service

We're putting customers at the heart of everything we do

One stop service

As long as you need help from us on products and services, our dedicated customer service officers are always here from Monday to Friday, 9:00am to 5:30pm. Just call us on 2169 0300.

 

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Servicing forms

If you want to make changes to your personal information, investment choices or policy, simply download the forms here. 

 

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Payment methods

We are offering different payment methods for your convenience.

 

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Mobile Apps

The Standard Life Mobile Apps for HK provides a timely, easy and convenient way to manage your investments.

 

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Protection Plans

Life protection may relieve the financial burden of your loved ones in the event of your death. We offer a range of life protection plans to meet your unique needs.

 

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Service standard

Time is precious to all of us. We aim to process customer requests as quickly and efficiently as possible. Here below is the service standard for transaction update of the general requests committed to you if all the required supporting documents are received by us:

       
 

General inquiry

2 business days

 
 

New policy - Life Insurance

5 business days

 
 

New policy - Investment

3 business days

 
 

Simple alteration (e.g. change in address)

3 business days

 
 

Technical alteration (e.g. change in payment mode)

4 business days

 
 

Hospital claim

8 business days

 
 

Critical illness & death

16 business days

 
       

Both quality and speed of services are important. If additional time is required to ensure high quality, we will inform you immediately.